FAQ

All completed orders are held in your account area. You will also receive an email notification from us confirming your order has successfully received. The account area will also hold all previous orders.

We ship all orders via Royal Mail Tracked 48 and whilst our estimated shipping times are accurate it can take up to 14 days to receive your order.

If your items have not arrived within a 2-3 days please check the shipping details entered at checkout to ensure they are correct.

If all details are correct and 14 days has passed, please contact a member of our customer services team via the contact page. We will track the package for you and resolve any issues as a matter of urgency.

FAQ

We ship all orders via Royal Mail Tracked 48 and whilst our estimated shipping times are accurate it can take up to 14 days to receive your order.

If your items have not arrived within a 2-3 days please check the shipping details entered at checkout to ensure they are correct.

If all details are correct and 14 days has passed, please contact a member of our customer services team via the contact page. We will track the package for you and resolve any issues as a matter of urgency.

We try our best to ensure all items on the Guardian Vape website are in-stock, but sometimes popular items sell out quickly.

If an item isn’t available, you can contact us via Live Chat, telephone or by email.

FAQ

If you would like to cancel an order we will need to be notified as quickly as possible that you no longer want the items. We ship all orders the same day when placed before 2.00pm, if we are contacted after this time we cannot always cancel the order before it has been dispatched.

Please contact us via Live Chat, Telephone or email, complete with your order number and we will do our best to cancel the order.

If your order has already been dispatched, you can still cancel the order by returning the items to us, providing they are unopened and in a re-saleable condition. You have 30 days in which to do this.

If you have just placed an order and want to change the address please contact us as soon as you can and we may be able to help.

Please contact us with your order number and new shipping address and we will do our best to change the order before it is dispatched.

If you have already received a dispatch email notification unfortunately it is too late to make changes to your address. In cases like this, we are unable to take any action until the package is returned to us. Once we receive the order back we can arrange shipping to a new address.

FAQ

All previous orders are held in your account area on the website. Simply login in to your account here and select the 'My Orders' tab to view all historical orders.

In your account area there is a ‘Order Again’ button next to each item in your order history. Simply click the reorder button next to the item you want and it will instantly be added to your basket.

FAQ

You can apply your discount code when in the Basket area of the website. There is a empty box on the bottom left hand side of the basket page, insert the applicable code here and hit ‘Apply Coupon’. This will update the cart value automatically for you.

Unfortunately you are unable to use multiple discounts per order. 

FAQ

You can claim your 10% single-used discount code by entering your email address in either the newsletter pop-up box or in the signup box at the foot of each page.

We will send you an email including the 10% discount code.