contact us

Our customer service team is always happy to speak to you in person, over the phone, by email, social media – whatever YOU prefer. Whether you want to ask a general question about vaping, can’t decide on a product, or want advice about anything vape related, we’re here for you.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer FREE 2nd Class UK Delivery on all orders. We take great care to ensure that your purchase reaches you promptly and in excellent condition.

Which payment methods are accepted in the Online Shop?

We prefer PayPal payments. This ensures your complete protection and also allows us to track your order quicker and give you a better faster service. Immediate payment after purchasing, guarantees a next working day shipment.

How long will delivery take?

All our orders are dispatched within 1 working day. Orders are usually delivered within 2-3 working days (UK Mainland).

All weekends or public holiday purchases will be sent out on the next available working day.

How secure is shopping in the Online Shop? Is my data protected?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

we do not store credit card details nor do we share customer details with any 3rd parties

Send us an email

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    Our customer service team is available:

    • 10:00am to 6:00pm Monday to Friday (GMT).
    • 10:00am to 5:00pm Sunday (GMT)

    In the UK please call:

    • +44 7459119815
    • 0161 317 1831

    Our addresses

    • Unit 4 Euro House, 1 Overbridge Road, Salford, M7 1SL

    • 17 Frederick Street, South Shields, Tyne and Wear, NE33 5DY
    • 34 East View, Boldon Colliery, Tyne and Wear NE35 9AU
    • 235 Victoria Road, Hebburn, NE31 1YE


    For all general enquiries please email

    If you have any queries regarding a product on an order, you can also use the contact form above.